How to Knock Customer Service out of the Park

We’ve all experienced it. Mediocre Service. Poor Service. Stellar Service. Small business owners need every possible advantage. A poor review can be crippling. In contrast, you can reap tremendous rewards from a customer  whom you’ve really impressed (especially after a screw up). Keep on reading for a strategy to train…

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Let it go. . . lessons from Frozen

Do you want to develop a business and not simply create a (more than full time) job? Do you find your business growing to the point where you need to delegate more in order to preserve your sanity/health/marriage? I didn’t want to create an 80-hour week job for myself. No…

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Promoting from Within – Nepotism or Smart Business?

Are you promoting warm bodies or qualified persons? I’ve seen it. You’ve seen it. A skilled worker, thriving in their work, gets promoted to a leadership position because the business is growing, and the result is painful. The skills needed to be successful as an employee in a position are…

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What Makes You a Good Leader? 3 Tips to Being a #1 Boss

What makes you a good leader? If you own a small business, inn, or B&B you know how valuable those gem employees are to both your sanity and your bottom line. Employees interact with your customer. They’re representing your business, your brand, your identity. In this day where there are…

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