Topgrading – Changed my Hiring Practices

Honest moment. Hiring and training, dealing with people’s “issues”, was one of the most frustrating parts of owning my own business. My expectation is that everyone’s reliable, comes to work on time with the right attitude, is a team player, leaves the drama at home, does their research about the…

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Rest – Why You Get More Done When You Work Less

When asked what I enjoy, what I want to do when I retire, I often simply answer ‘work’. I love creating, doing, accomplishing, growing, learning, helping. When I reach a goal, I don’t pause for celebration, I’m motivated to get on with the next fun project. Not surprising that rest…

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Hug Your Customers – Set the Bar, Inspire, and Recharge

Busy? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed customer…

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Learning (Stealing) from the Big Boys

I love to pilfer big business. They spend thousands of dollars on market research, development, and implementation. Small businesses owners simply don’t have that kind of capital, (or time), to do this kind of extensive research. But, we CAN piggyback onto their investments! One of my most favorite things to…

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Growing Pains and Guilt Trips

Your business is growing. You need to hire and train people to help it grow. You’re worried about “quality control”. Customers and guests say that they love the way YOU do things. So much pressure! Man did I feel guilty when we grew our business enough that I didn’t need…

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