On-Boarding (Clients OR Employees)

Do you have an effective training system to use with your employees? Have you created a duplicatable system that will allow your vision to be correctly translated, transmitted, and trained to your new hires? Has your business grown to the point where you cannot be the one training and on-boarding…

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Topgrading – Changed my Hiring Practices

Honest moment. Hiring and training, dealing with people’s “issues”, was one of the most frustrating parts of owning my own business. My expectation is that everyone’s reliable, comes to work on time with the right attitude, is a team player, leaves the drama at home, does their research about the…

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Hug Your Customers – Set the Bar, Inspire, and Recharge

Busy? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed customer…

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Learning (Stealing) from the Big Boys

I love to pilfer big business. They spend thousands of dollars on market research, development, and implementation. Small businesses owners simply don’t have that kind of capital, (or time), to do this kind of extensive research. But, we CAN piggyback onto their investments! One of my most favorite things to…

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Easy as 1, 2, 3 – Simple as do re mi

How do we begin creating a solid structural foundation providing consistent training for our employees? A foundation that gives them purpose, controls your branding and messaging, a foundation that allows them to ‘listen’ to the customer and be focused on the customer rather than being focused either inwardly or on…

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Game Changers Unite!

Do you want to lead your team to be Game Changers? How is this even possible with the current (seemingly) saturation of divisiveness, anger, mistrust, and fear that seems to be pervading our society now? How can your team make a splash that will change the tide in society? It’s…

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