Hug Your Customers – Set the Bar, Inspire, and Recharge

Busy? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed customer…

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Time Saving Tips

Business owners are busy! I coach and do some consulting work with some phenomenal women business owners that are simply on fire. Their businesses are growing leaps and bounds. They’re are creatives that are killing it. However, it can be overwhelming to keep ahead of the game. You may find…

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Learning (Stealing) from the Big Boys

I love to pilfer big business. They spend thousands of dollars on market research, development, and implementation. Small businesses owners simply don’t have that kind of capital, (or time), to do this kind of extensive research. But, we CAN piggyback onto their investments! One of my most favorite things to…

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Easy as 1, 2, 3 – Simple as do re mi

How do we begin creating a solid structural foundation providing consistent training for our employees? A foundation that gives them purpose, controls your branding and messaging, a foundation that allows them to ‘listen’ to the customer and be focused on the customer rather than being focused either inwardly or on…

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Hitting the Jackpot

Roll with me here (a pun!). Today, think about your business like a Vegas Casino. It seems upon entering a casino that there’s no way out. I swear, they’re a maze you cannot escape. Maybe the door shifts down through the floor when you enter so if you were to…

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