5 Entrepreneurial Myths

You’re looking at your friend and their business. Everything seems so shiny and wonderful! You are contemplating starting your own gig. What’s it really like behind the scenes? Here are a few myths – debunked for you. Build it and they will come. Meh, sort of. Yes, you need to…

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Setting the Table – Danny Meyer

Just finished reading: Setting the Table: the transforming power of hospitality in business by Danny Meyer. Many, many things resonate with me and align with my belief about the vital importance of hospitality. There was a particular word that stood out, jumped off the page actually, that I immediately worked…

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Handling Mistakes Like a Boss

We’ll all make them. If you’re in business long enough, stretching and growing, you’ll have multiple opportunities to fix mistakes. Mistakes: I affectionately called them “growth opportunities”. When we were early on in our business growth, I will never forget some words from a guest. They stung. They formed the…

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Using the Power of Story

What a difference people can make! We’re still traveling and again I am reminded of the power of people, the power of a story to sell and create an experience. We stayed in Cortona Italy for a week, enjoyed the town for a few days, and visited surrounding hill towns…

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Connecting, Sans Language, in Switzerland

The proof is in the pudding. Go to another country, one where you do not speak the language, and notice if you feel welcomed or not. Notice what is happening when you feel welcomed and what is absent. It’s a simple act and has nothing to do with language!  Currently…

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Year of Yes – Book Review

I’ve got a little different book review for you this time. It’s not so much about business development, marketing, or Customer Experience. It’s a personal story of a successful woman’s seemly simply change and how, in one year, it transformed her personal life and business in extraordinarily profound ways.  It’s…

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