Head for the Hills

I’ve heard it, you’ve heard it, we’ve all heard it. Corporate retreat, strategy session, working retreats, planning weekend, get-a-way, etc. Yet for small business owners, getting away to plan, or heck, to just get away, can seem like it’s more trouble than it’s worth. Obstacles & Objections What would happen…

Continue reading

Perception IS reality (especially for your customer).

80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer service. “Customer Service Hell” by Brad Tuttle, Time, 2011 “There is not truth. There is only perception.” Gustave Flaubert What’s happening? Where is the disconnect? This disconnect is not an uncommon…

Continue reading

Email vs. Social Media – who kicks butt?

Why Email Kicks Social Media’s Butt. Are you feeling a bit frantic trying to keep up with all the social media promotions you’re working to engage in? Does it seem like marketers are yelling at you to be on Pinterest, Instagram, Facebook, Google+, Tweet, etc. etc.? I did and I…

Continue reading

Do you need a pick-me-up after a busy season?

Busy summer? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed…

Continue reading

Let it go. . . lessons from Frozen

Do you want to develop a business and not simply create a (more than full time) job? Do you find your business growing to the point where you need to delegate more in order to preserve your sanity/health/marriage? I didn’t want to create an 80-hour week job for myself. No…

Continue reading