Rest: My Four Letter Word

When asked what I enjoy, what I want to do when I retire, I often simply answer ‘work’. I love creating, doing, accomplishing, growing, learning, helping. When I reach a goal, I don’t pause for celebration, I’m motivated to get on with the next fun project. Not surprising that rest…

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Head for the Hills

I’ve heard it, you’ve heard it, we’ve all heard it. Corporate retreat, strategy session, working retreats, planning weekend, get-a-way, etc. Yet for small business owners, getting away to plan, or heck, to just get away, can seem like it’s more trouble than it’s worth. Obstacles & Objections What would happen…

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Perception IS reality (especially for your customer).

80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer service. “Customer Service Hell” by Brad Tuttle, Time, 2011 “There is not truth. There is only perception.” Gustave Flaubert What’s happening? Where is the disconnect? This disconnect is not an uncommon…

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Email vs. Social Media – who kicks butt?

Why Email Kicks Social Media’s Butt. Are you feeling a bit frantic trying to keep up with all the social media promotions you’re working to engage in? Does it seem like marketers are yelling at you to be on Pinterest, Instagram, Facebook, Google+, Tweet, etc. etc.? I did and I…

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Do you need a pick-me-up after a busy season?

Busy summer? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed…

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