Handling Mistakes Like a Boss

We’ll all make them. If you’re in business long enough, stretching and growing, you’ll have multiple opportunities to fix mistakes. Mistakes: I affectionately called them “growth opportunities”. When we were early on in our business growth, I will never forget some words from a guest. They stung. They formed the…

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Using the Power of Story

What a difference people can make! We’re still traveling and again I am reminded of the power of people, the power of a story to sell and create an experience. We stayed in Cortona Italy for a week, enjoyed the town for a few days, and visited surrounding hill towns…

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Connecting, Sans Language, in Switzerland

The proof is in the pudding. Go to another country, one where you do not speak the language, and notice if you feel welcomed or not. Notice what is happening when you feel welcomed and what is absent. It’s a simple act and has nothing to do with language!  Currently…

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Year of Yes – Book Review

I’ve got a little different book review for you this time. It’s not so much about business development, marketing, or Customer Experience. It’s a personal story of a successful woman’s seemly simply change and how, in one year, it transformed her personal life and business in extraordinarily profound ways.  It’s…

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On-Boarding (Clients OR Employees)

Do you have an effective training system to use with your employees? Have you created a duplicatable system that will allow your vision to be correctly translated, transmitted, and trained to your new hires? Has your business grown to the point where you cannot be the one training and on-boarding…

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Topgrading – Changed my Hiring Practices

Honest moment. Hiring and training, dealing with people’s “issues”, was one of the most frustrating parts of owning my own business. My expectation is that everyone’s reliable, comes to work on time with the right attitude, is a team player, leaves the drama at home, does their research about the…

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