How do we begin creating a solid structural foundation providing consistent training for our employees? A foundation that gives them purpose, controls your branding and messaging, a foundation that allows them to ‘listen’ to the customer and be focused on the customer rather than being focused either inwardly or on…
Roll with me here (a pun!). Today, think about your business like a Vegas Casino. It seems upon entering a casino that there’s no way out. I swear, they’re a maze you cannot escape. Maybe the door shifts down through the floor when you enter so if you were to…
Do you want to lead your team to be Game Changers? How is this even possible with the current (seemingly) saturation of divisiveness, anger, mistrust, and fear that seems to be pervading our society now? How can your team make a splash that will change the tide in society? It’s…
It’s obvious there is a disconnect with people. It’s obvious there is strife, distrust, anger, and unwarranted judgment. You simply have to turn on the news to hear about the bombing between religious extremist groups, the school shooting that came “out of nowhere”, the home-grown terrorist that rammed a vehicle…
The things we teach and train regarding Customer Service and Customer Experience are missing the point. Customer Service/Customer Experience are not just: Taking your money Giving you a product or service A transaction Customer Experience is much more noble then that. It’s much more serious and impactful. We’ve GOT to…
People may think you an I are nuts when we confess that we LOVE customer service. Some owners and employees think it’s not the sophisticated part of business, but I challenge that assumption. Providing excellent customer service means that you have to provide an excellent Customer Experience. Think of the…
