Fixing Errors with Exceptional Customer Service

Every business is going to goof up. What separates successful businesses from others is how they handle these screw ups. Our Physical Therapy office just gave us an example this week! 80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer…

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Entrepreneurial Struggles

I was reflecting today on the super fun interview series I recently did. I was thinking about how much more “rich” and “full” I see them and their businesses, just by taking time to ask some questions and to listen. Each of them exhibits something that really resonates with me…

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21 Sure Fire Ways to Get Horrible Customer Service Reviews

Ready to get some Customer Service reviews on Yelp, Google, etc.? Some of these pointers in the list are stand alone. They’ll do the trick right then and there. However, other items in the list build over time. If applying these regularly, they’ll work like a slow bleed. They’ll bleed…

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What’s in it for YOU?

I’m a direct, honest, encouraging, yet a genteel whip-cracking business coach and consultant. I assist motivated but overwhelmed business owners solve their growing pains and gain some time freedom by helping to develop systems that transfer what’s in their heads into teachable lessons for their employees. I created this blog…

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