Do Meetings Really Suck?

Not enough time in the day? Work execution seem to be lacking? Employees seem lackluster in performance? You might need a shot of communication in your arm.

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Fixing Errors with Exceptional Customer Service

Every business is going to goof up. What separates successful businesses from others is how they handle these screw ups. Our Physical Therapy office just gave us an example this week! 80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer…

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Entrepreneurial Struggles

I was reflecting today on the super fun interview series I recently did. I was thinking about how much more “rich” and “full” I see them and their businesses, just by taking time to ask some questions and to listen. Each of them exhibits something that really resonates with me…

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21 Sure Fire Ways to Get Horrible Customer Service Reviews

Ready to get some Customer Service reviews on Yelp, Google, etc.? Some of these pointers in the list are stand alone. They’ll do the trick right then and there. However, other items in the list build over time. If applying these regularly, they’ll work like a slow bleed. They’ll bleed…

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