Going Above and Beyond – Example From the Tow Man

How do you nab great reviews? What’s a sure fire way to grow your business? How can small (or large for that matter) businesses get the competitive advantage? All of the fabulous (and expensive) newspaper, magazine, radio advertising, your FaceBook posts, Instagram and Pinterest Pictures, tweets, etc. will fall flat…

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Promoting from Within – Nepotism or Smart Business?

Are you promoting warm bodies or qualified persons? I’ve seen it. You’ve seen it. A skilled worker, thriving in their work, gets promoted to a leadership position because the business is growing, and the result is painful. The skills needed to be successful as an employee in a position are…

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Walk Like An Egyptian – or – Your Customer

You’re welcome. Now that tune 80’s tune from the Bangles is smashed in your head! When is the last time you took the path(s) your customer takes to, and through, your business? What do you want to communicate to your customer before they walk through your front door? Your values…

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Smile, you’re on Candid Camera!

If you and your employees are not doing this, you’re missing the boat. You’re not giving your best first impression and missing an opportunity to increase profits and make someone’s day. To whom does this apply? Customer Service Staff – Interacting face to face with your customer Employee to Employee…

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How to Exceed Your Customers’ Expectations

Of course you want to MEET your customers’ expectations, but why leave it at that? Ho Hum. A vital key to turning your customers into zealots for your business is to exceed, not meet, their expectations. If you’ve been in business long enough, you’ve definitely messed up. It’s inevitable. Maybe…

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