January Goal Setting and Connecting Challenge

January – The month of New Beginnings! I love the process of looking back, reflecting, taking a moment to appreciate and acknowledge accomplishments of 2016, then looking forward! I am a goal setter for sure. If you’re wired like me and don’t usually celebrate or reflect, this is an important…

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How to use Humor to Change Behaviors and Attitudes!

Can you train your customers? You bet you can! You train your employees, kids, pets, (maybe even your spouse). Yes, you can train your customers. You can set up an experience that will give customers an expectation about your business before they even open your doors. Below are two excellent…

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4 Tips for Increasing Customer Satisfaction

Four tips to increasing your customer satisfaction. How to turn a guest into a returning customer. Better yet, turn them into marketers for your business! Have a Consistently Excellent Product Create a Consistently Excellent Experience Hire Happy People Do Something “Extra” and “Unexpected” Have a Consistently Excellent Product If your…

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Make America Kind Again

We’ve got to band together to make this a HUGE movement. A huge change is needed. Political barbs aside, we do need to actively change the climate between person to person. When government, people in office, etc. talk about “winning the war on terror” and to do that we need…

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