Fixing Errors with Exceptional Customer Service

Every business is going to goof up. What separates successful businesses from others is how they handle these screw ups. Our Physical Therapy office just gave us an example this week! 80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer…

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Signage and Customer Service

How does signage enhance your Customer Experience? Signage is a big one. It is so very frustrating to be looking for a business while driving down the road trying to pay attention to, and look out for, distracted drivers, one-way streets, texting pedestrians, and darting dogs off leash. When signage…

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Entrepreneurial Struggles

I was reflecting today on the super fun interview series I recently did. I was thinking about how much more “rich” and “full” I see them and their businesses, just by taking time to ask some questions and to listen. Each of them exhibits something that really resonates with me…

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