Learning (Stealing) from the Big Boys

I love to pilfer big business. They spend thousands of dollars on market research, development, and implementation. Small businesses owners simply don’t have that kind of capital, (or time), to do this kind of extensive research. But, we CAN piggyback onto their investments! One of my most favorite things to…

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Growing Pains and Guilt Trips

Your business is growing. You need to hire and train people to help it grow. You’re worried about “quality control”. Customers and guests say that they love the way YOU do things. So much pressure! Man did I feel guilty when we grew our business enough that I didn’t need…

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Enjoying the Humble Pie? Not so much. . .

It happens to all of us. If you’re in business long enough, you’ll experience a big screw up. I’ve had my share of them despite putting into place stellar (ha!) organizational processes to mitigate. Human error – It bites you in the butt every time. How can we navigate out…

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Easy as 1, 2, 3 – Simple as do re mi

How do we begin creating a solid structural foundation providing consistent training for our employees? A foundation that gives them purpose, controls your branding and messaging, a foundation that allows them to ‘listen’ to the customer and be focused on the customer rather than being focused either inwardly or on…

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