Fall Goal Reset

There are tools to help us finish off 2019 purposefully and productively. Some goal setting tips and motivation to help you send off this year with a bang!

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This is How You Matter

Kindness in business and personal life is always important. I had an unexpected karma moment that reminded me to keep appreciating people even though society right now is trying to drag me down.

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Fixing Errors with Exceptional Customer Service

Every business is going to goof up. What separates successful businesses from others is how they handle these screw ups. Our Physical Therapy office just gave us an example this week! 80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer…

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Signage and Customer Service

How does signage enhance your Customer Experience? Signage is a big one. It is so very frustrating to be looking for a business while driving down the road trying to pay attention to, and look out for, distracted drivers, one-way streets, texting pedestrians, and darting dogs off leash. When signage…

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