First Impressions – Part 3

Wrapping up this series of three to help your first impression be your best. After hiring you must train. How do you train this? Let’s say you hired the personality and are going to train the skill. Don’t simply rely on the “great personality” and provide no structure, guidance, or…

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First Impressions – Part 2

Excellent customer service begins with training consistency into actions. First impressions set the stage for your customer interaction. Last week we looked at some results of both poor and excellent customer service. We set the stage for you and your staff to get into the correct frame of mind by…

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First Impressions – Part 1

First Impressions – pg. 1What happened to that nice, helpful customer service person I had last time? I went into a local hardware supply store, took my item to the check out counter where there was a register clerk, and three employees chatting about something. They huddled in tighter to…

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