Handling Mistakes Like a Boss

We’ll all make them. If you’re in business long enough, stretching and growing, you’ll have multiple opportunities to fix mistakes. Mistakes: I affectionately called them “growth opportunities”. When we were early on in our business growth, I will never forget some words from a guest. They stung. They formed the…

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Using the Power of Story

What a difference people can make! We’re still traveling and again I am reminded of the power of people, the power of a story to sell and create an experience. We stayed in Cortona Italy for a week, enjoyed the town for a few days, and visited surrounding hill towns…

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On-Boarding (Clients OR Employees)

Do you have an effective training system to use with your employees? Have you created a duplicatable system that will allow your vision to be correctly translated, transmitted, and trained to your new hires? Has your business grown to the point where you cannot be the one training and on-boarding…

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Hug Your Customers – Set the Bar, Inspire, and Recharge

Busy? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed customer…

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Learning (Stealing) from the Big Boys

I love to pilfer big business. They spend thousands of dollars on market research, development, and implementation. Small businesses owners simply don’t have that kind of capital, (or time), to do this kind of extensive research. But, we CAN piggyback onto their investments! One of my most favorite things to…

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Game Changers Unite!

Do you want to lead your team to be Game Changers? How is this even possible with the current (seemingly) saturation of divisiveness, anger, mistrust, and fear that seems to be pervading our society now? How can your team make a splash that will change the tide in society? It’s…

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