Rest: My Four Letter Word

When asked what I enjoy, what I want to do when I retire, I often simply answer ‘work’. I love creating, doing, accomplishing, growing, learning, helping. When I reach a goal, I don’t pause for celebration, I’m motivated to get on with the next fun project. Not surprising that rest…

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Don’t Give Away the Farm!

Are you finding that your promotions, the specials that you use to boost sales or bookings, most often default to a discount? Discounts are great, however, when used too often they send a detrimental message to your customers and undermine the value of your business or service. Many times, businesses…

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Do you need a pick-me-up after a busy season?

Busy summer? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed…

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Night and Day Customer Experiences

Today’s blog is a bit of a rant. I find it so incredibly irritating when customer service is done so completely wrong and people (in this case me) feel like they’re an inconvenience, a criminal, a distraction. It’s a revenue loss for a business that does not have to happen.…

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Empowering Employees to Wow Unhappy Customers

A challenging part of growing a business is to transfer all that’s in the owner’s head – vision, knowledge, etc. – to employees and then train them to act in a manner that supports the business vision. Goals: Grow Our Business Through “Free” Word of Mouth Advertising Give All People…

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How to Build Effective Retreat Business in Shoulder Seasons

We’re heading into the shoulder seasons but your bookings don’t need to drop like a hot potato. The shoulder seasons have a different feel than summer. Marketing, specials, and events can reflect, take advantage of, and fill your guests need for this more relaxing, reflective, or experiential stay. The possibilities…

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