Head for the Hills

I’ve heard it, you’ve heard it, we’ve all heard it. Corporate retreat, strategy session, working retreats, planning weekend, get-a-way, etc. Yet for small business owners, getting away to plan, or heck, to just get away, can seem like it’s more trouble than it’s worth. Obstacles & Objections What would happen…

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Do you need a pick-me-up after a busy season?

Busy summer? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed…

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Night and Day Customer Experiences

Today’s blog is a bit of a rant. I find it so incredibly irritating when customer service is done so completely wrong and people (in this case me) feel like they’re an inconvenience, a criminal, a distraction. It’s a revenue loss for a business that does not have to happen.…

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Let it go. . . lessons from Frozen

Do you want to develop a business and not simply create a (more than full time) job? Do you find your business growing to the point where you need to delegate more in order to preserve your sanity/health/marriage? I didn’t want to create an 80-hour week job for myself. No…

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Guts – No Glory

Ah . . . the not so glorious glory of a business owner. It takes much selflessness to run a successful company if you want to develop a team (so you’re not chained to your business.) How DO you as a business owner, grow your company into a robust healthy…

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Going Above and Beyond – Example From the Tow Man

How do you nab great reviews? What’s a sure fire way to grow your business? How can small (or large for that matter) businesses get the competitive advantage? All of the fabulous (and expensive) newspaper, magazine, radio advertising, your FaceBook posts, Instagram and Pinterest Pictures, tweets, etc. will fall flat…

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