Your Customers Called: They want THIS from YOU!

Three easy steps for you and your employees to start doing – as requested by YOUR customer!

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Poor Customer Experience = Major Lost Revenue

Could my Customer Service experience have been at your business? This is all too common. Thankfully business owners, it’s fixable!

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Employee On-Boarding Checklist

Five Steps for on-boarding employees. Help your employees be successful and enhance your Customer Service Experience as a result.

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Fixing Errors with Exceptional Customer Service

Every business is going to goof up. What separates successful businesses from others is how they handle these screw ups. Our Physical Therapy office just gave us an example this week! 80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer…

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Customer Experience, Profit and Loss, Employee Impact. Fun Fact Friday Quiz!

Owner as Ostrich Syndrome. It’s a real thing AND it’s very common. Do you rely on the Owner-Ostrich Customer Experience strategy for employee training? The ‘Owner as Ostrich’ syndrome is where owners have a great interview and training with employees, then leave them be. Owners bury their heads and don’t…

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Signage and Customer Service

How does signage enhance your Customer Experience? Signage is a big one. It is so very frustrating to be looking for a business while driving down the road trying to pay attention to, and look out for, distracted drivers, one-way streets, texting pedestrians, and darting dogs off leash. When signage…

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