Promoting from Within – Nepotism or Smart Business?

Are you promoting warm bodies or qualified persons? I’ve seen it. You’ve seen it. A skilled worker, thriving in their work, gets promoted to a leadership position because the business is growing, and the result is painful. The skills needed to be successful as an employee in a position are…

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What Makes You a Good Leader? 3 Tips to Being a #1 Boss

What makes you a good leader? If you own a small business, inn, or B&B you know how valuable those gem employees are to both your sanity and your bottom line. Employees interact with your customer. They’re representing your business, your brand, your identity. In this day where there are…

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Avoid This Common Mistake Made When Hiring Customer Service Staff

You’re looking to hire front desk staff! How can increase your success rate of hiring staff that is excellent with face to face customer interaction – someone who’s naturally hospitable?   We Know First impressions are one of the most important impressions we can make on our customer. We know…

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Walk Like An Egyptian – or – Your Customer

You’re welcome. Now that tune 80’s tune from the Bangles is smashed in your head! When is the last time you took the path(s) your customer takes to, and through, your business? What do you want to communicate to your customer before they walk through your front door? Your values…

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Smile, you’re on Candid Camera!

If you and your employees are not doing this, you’re missing the boat. You’re not giving your best first impression and missing an opportunity to increase profits and make someone’s day. To whom does this apply? Customer Service Staff – Interacting face to face with your customer Employee to Employee…

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How to Exceed Your Customers’ Expectations

Of course you want to MEET your customers’ expectations, but why leave it at that? Ho Hum. A vital key to turning your customers into zealots for your business is to exceed, not meet, their expectations. If you’ve been in business long enough, you’ve definitely messed up. It’s inevitable. Maybe…

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