Stems – Hit a Homerun

Well done. VERY well done! Backstory: My mom’s 75th birthday was fast approaching and one of the gifts I knew she had her eye on was a flower vase from Stems. These vases are not only beautiful but they’re for the flower-arranging-inept. Which is my mom. And me. That apple…

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Contagious – Recommended Read

I GEEKED out on this book! I’ve been, for years, fascinated with the ponderings of ‘what makes people move’, ‘why do some things catch on’, ‘why does/does not this catch on’,’ how can I get X to catch on’, etc. etc. This book lays it all out. It’s the perfect…

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Is Chivalry Dead? Not at Nelson Tire!

Is customer service dead?? I was beginning to believe so. Here’s the situation: While driving to and from work I noticed that my right front tire looked a bit on the low side. “No problem”, I thought, I’ll pull into my local service station and have them check the pressure.…

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Money Money Money

Are you leaving money on the table? The answer is always yes if you own your own business. That’s ok! Life is about choices and balance. After all, business owners don’t set out to create themselves a “job” but rather to have freedom of choice by owning their own businesses.…

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The Basics

What traits make up Excellent Customer Service experiences that help our businesses grow? We all want growth. We want purposeful, manageable, profitable, steady, growth. Running a growing business can pull you in many directions, so how can you focus the limited time you have to make the most impact? Knowing…

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