The Importance of Sharing Kudos

When you have a great customer service experience, by all means, tell others about it! Be the “bearer of good news” once in a while. You’re sure to make someone’s day. This note was written to a manager by my dear friend Erika Wilson, owner of Columbia Laser Skin Center.…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

First Impressions – Part 3

Wrapping up this series of three to help your first impression be your best. After hiring you must train. How do you train this? Let’s say you hired the personality and are going to train the skill. Don’t simply rely on the “great personality” and provide no structure, guidance, or…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

First Impressions – Part 2

Excellent customer service begins with training consistency into actions. First impressions set the stage for your customer interaction. Last week we looked at some results of both poor and excellent customer service. We set the stage for you and your staff to get into the correct frame of mind by…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

First Impressions – Part 1

First Impressions – pg. 1What happened to that nice, helpful customer service person I had last time? I went into a local hardware supply store, took my item to the check out counter where there was a register clerk, and three employees chatting about something. They huddled in tighter to…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

Why Does Customer Service Matter Anyway?

Why DOES Customer Service matter anyway? Seems not too many businesses are stellar or consistent so maybe the common thought is that it doesn’t matter. I cannot disagree more! (Could you see that coming??). Let’s pose a couple questions:     What might be the results of poor customer service?…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

Reality Check

A while back I was having trouble with consistent (and even friendly) service at a business I frequent often. This went on for years. It was always hit and miss whether I went in myself or sent in guests to this business. Honestly, I’m telling you, I’ve had downright rude…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn