How to use Humor to Change Behaviors and Attitudes!

Can you train your customers? You bet you can! You train your employees, kids, pets, (maybe even your spouse). Yes, you can train your customers. You can set up an experience that will give customers an expectation about your business before they even open your doors. Below are two excellent…

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How to Utilize Learning Styles in Staff Training – (Works with Family Too!)

Are you frustrated that your staff misses things they’ve been trained to do? Do you find that your staff is inconsistent with job performance, sometimes overlooking (what you thought were) basic items? Do you lack patience with staff training? Is training one of your least favorite ‘jobs’ as a business…

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How we obtained the highest Trip Advisor rating a business can get

How did we do it? How did we receive the highest Trip Advisor rating while restoring and resurrecting a boutique hotel in a tiny town in Eastern Oregon? I have my Masters in Education, taught Middle School for 13 years, then jumped onto the entrepreneurial boat because i fell in…

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How Changing One Thing Revolutionized My Hiring Practice

Honest moment. Hiring and training, dealing with people’s “issues”, was one of the most frustrating parts of owning my own business. My expectation is that everyone’s reliable, comes to work on time with the right attitude, is a team player, leaves the drama at home, does their research about the…

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4 Tips for Increasing Customer Satisfaction

Four tips to increasing your customer satisfaction. How to turn a guest into a returning customer. Better yet, turn them into marketers for your business! Have a Consistently Excellent Product Create a Consistently Excellent Experience Hire Happy People Do Something “Extra” and “Unexpected” Have a Consistently Excellent Product If your…

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Make America Kind Again

We’ve got to band together to make this a HUGE movement. A huge change is needed. Political barbs aside, we do need to actively change the climate between person to person. When government, people in office, etc. talk about “winning the war on terror” and to do that we need…

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