Smile, you’re on Candid Camera!

If you and your employees are not doing this, you’re missing the boat. You’re not giving your best first impression and missing an opportunity to increase profits and make someone’s day. To whom does this apply? Customer Service Staff – Interacting face to face with your customer Employee to Employee…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

How to Exceed Your Customers’ Expectations

Of course you want to MEET your customers’ expectations, but why leave it at that? Ho Hum. A vital key to turning your customers into zealots for your business is to exceed, not meet, their expectations. If you’ve been in business long enough, you’ve definitely messed up. It’s inevitable. Maybe…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

Your Customers Judge You! How to Use Non-Verbal Communication to Your Advantage

What is your business communicating to your customer? Is it what you want to communicate? Your company is doing top quality work but does your customer get the impression that it’s top quality? How do businesses communicate both verbally and non verbally to customers? To illustrate I’ll use S.O.S. Automotive,…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

January Goal Setting and Connecting Challenge

January – The month of New Beginnings! I love the process of looking back, reflecting, taking a moment to appreciate and acknowledge accomplishments of 2016, then looking forward! I am a goal setter for sure. If you’re wired like me and don’t usually celebrate or reflect, this is an important…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

How to use Humor to Change Behaviors and Attitudes!

Can you train your customers? You bet you can! You train your employees, kids, pets, (maybe even your spouse). Yes, you can train your customers. You can set up an experience that will give customers an expectation about your business before they even open your doors. Below are two excellent…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn

How to Utilize Learning Styles in Staff Training – (Works with Family Too!)

Are you frustrated that your staff misses things they’ve been trained to do? Do you find that your staff is inconsistent with job performance, sometimes overlooking (what you thought were) basic items? Do you lack patience with staff training? Is training one of your least favorite ‘jobs’ as a business…

Continue reading

Please spread the word:
RSS
Facebook
Twitter
YouTube
LinkedIn