Avoid This Common Mistake Made When Hiring Customer Service Staff

You’re looking to hire front desk staff! How can increase your success rate of hiring staff that is excellent with face to face customer interaction – someone who’s naturally hospitable?   We Know First impressions are one of the most important impressions we can make on our customer. We know…

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Walk Like An Egyptian – or – Your Customer

You’re welcome. Now that tune 80’s tune from the Bangles is smashed in your head! When is the last time you took the path(s) your customer takes to, and through, your business? What do you want to communicate to your customer before they walk through your front door? Your values…

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Smile, you’re on Candid Camera!

If you and your employees are not doing this, you’re missing the boat. You’re not giving your best first impression and missing an opportunity to increase profits and make someone’s day. To whom does this apply? Customer Service Staff – Interacting face to face with your customer Employee to Employee…

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How to Exceed Your Customers’ Expectations

Of course you want to MEET your customers’ expectations, but why leave it at that? Ho Hum. A vital key to turning your customers into zealots for your business is to exceed, not meet, their expectations. If you’ve been in business long enough, you’ve definitely messed up. It’s inevitable. Maybe…

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Your Customers Judge You! How to Use Non-Verbal Communication to Your Advantage

What is your business communicating to your customer? Is it what you want to communicate? Your company is doing top quality work but does your customer get the impression that it’s top quality? How do businesses communicate both verbally and non verbally to customers? To illustrate I’ll use S.O.S. Automotive,…

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January Goal Setting and Connecting Challenge

January – The month of New Beginnings! I love the process of looking back, reflecting, taking a moment to appreciate and acknowledge accomplishments of 2016, then looking forward! I am a goal setter for sure. If you’re wired like me and don’t usually celebrate or reflect, this is an important…

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