Have you heard of the “pickle” story? It’s a great practical example for how to treat customers. It became a ‘war cry’ for employees. Can you imagine? “Give ‘em the Pickle!”. This cracks me up. You can read the short story HERE.
Corny Mantra’s Work
Seems silly and not button-up-business-like, but these mantras work.
Ours at the Balch was dubbed by a customer. A guest called it “the warm cookie effect” and said I needed to write a book about our Customer Service and use this as the title. (I’ve started it. . . ).
Jack Mitchell’s employee mantra was “hug your customers’. Sometimes it was a literal hug, sometimes it was figurative! If you’re ready for an inspirational and smack you upside the head oldie but goodie, CLICK HEREhttps://amzn.to/324HUBB and nab a copy of the book.
During your weekly, monthly, or daily training with employees, have them read this “pickle” story. Maybe they’ll come up with their own:
What’s Your “Battle Cry”?
- Give ‘em the pickle
- Hug Your Customers
- The Warm Cookie Effect
Let me know if your business has some silly mantra like this that works for you. We all love stories!
Email me your cookie-pickle-hug story!