First Impressions – Part 2

Excellent customer service begins with training consistency into actions. First impressions set the stage for your customer interaction. Last week we looked at some results of both poor and excellent customer service. We set the stage for you and your staff to get into the correct frame of mind by…

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First Impressions – Part 1

First Impressions – pg. 1What happened to that nice, helpful customer service person I had last time? I went into a local hardware supply store, took my item to the check out counter where there was a register clerk, and three employees chatting about something. They huddled in tighter to…

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Why Does Customer Service Matter Anyway?

Why DOES Customer Service matter anyway? Seems not too many businesses are stellar or consistent so maybe the common thought is that it doesn’t matter. I cannot disagree more! (Could you see that coming??). Let’s pose a couple questions:     What might be the results of poor customer service?…

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Reality Check

A while back I was having trouble with consistent (and even friendly) service at a business I frequent often. This went on for years. It was always hit and miss whether I went in myself or sent in guests to this business. Honestly, I’m telling you, I’ve had downright rude…

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Signage – Make it Easy!

Went to a photography business open house today that just opened up a new studio location. It’s great! She’s got the interior styled very nicely, wonderful print material, logo on the window, and is promoting herself. However, it was VERY difficult to find. And I’m a local who knows her…

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Money Money Money

Are you leaving money on the table? The answer is always yes if you own your own business. That’s ok! Life is about choices and balance. After all, business owners don’t set out to create themselves a “job” but rather to have freedom of choice by owning their own businesses.…

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