What are Your Employees Doing??

Do your employees know what their purpose is? Do they know what their job is when someone walks through the door? If they think it’s selling a scone or ringing me up at the cash register they are missing the boat; they haven’t been properly trained. Front-line customer service is…

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Are You Using Your Website as a Crutch?

Online tools like your website (or Instagram, Pinterest, FB, etc.) are amazing! They work for you 24/7. It’s a waste of resources if we don’t use them to their fullest measure. They helps make our lives easier and allows our customer to obtain the information they want, when they want…

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Ripping off the Bandaid

One of the benefits of hiring a business coach is that they (we, me. . .) can help you to rip that Band-Aid right off. Having someone looking from a 10,000 foot view and validating what you know in your gut is right, can be very helpful. Being a business…

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Story Time: Truth

True Story: Visiting with a friend the other day who decided to go to Dutch Bros to check out their coffee. So many of his clients rave about it that he wanted to see what the fuss was all about. “Immediately when I drove up, I got it. There’s music…

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Hiring: Step Three

Now that you’ve brainstormed a list of ‘jobs’, decided what to hire for, Step One, and created the job description, Step Two, done some interviewing and hired, now what to do with this person to help them (and your business) be successful? It’s time to step in and do some…

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Hiring: Part Two

Now that you’ve got your highlighted list from last week, let’s look at the items you did not highlight. These can be the first areas you are ready to hire for. But wait. I sense some reluctance. Are you finding yourself dismissing this exercise? Are you thinking: “gosh, these things…

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