Employee On-Boarding Checklist
Five Steps for on-boarding employees. Help your employees be successful and enhance your Customer Service Experience as a result.
Category: Customer Service
Fixing Errors with Exceptional Customer Service
Every business is going to goof up. What separates successful businesses from others is how they handle these screw ups. Our Physical Therapy office just gave us an example this week! 80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer…
Customer Experience, Profit and Loss, Employee Impact. Fun Fact Friday Quiz!
Owner as Ostrich Syndrome. It’s a real thing AND it’s very common. Do you rely on the Owner-Ostrich Customer Experience strategy for employee training? The ‘Owner as Ostrich’ syndrome is where owners have a great interview and training with employees, then leave them be. Owners bury their heads and don’t…
Signage and Customer Service
How does signage enhance your Customer Experience? Signage is a big one. It is so very frustrating to be looking for a business while driving down the road trying to pay attention to, and look out for, distracted drivers, one-way streets, texting pedestrians, and darting dogs off leash. When signage…
Entrepreneurial Struggles
I was reflecting today on the super fun interview series I recently did. I was thinking about how much more “rich” and “full” I see them and their businesses, just by taking time to ask some questions and to listen. Each of them exhibits something that really resonates with me…
Customer Satisfaction – Employee Training – Learning Resources! – Interview, Erika Wilson, CLSC
Customer satisfaction is #1 in her game book. Goal setting and employee training are also impressive (details follow). Being a continual learner (check out the book list below!) and applying all these items to her business for well over a decade have been cornerstones of this amazing woman’s business journey.…
Fixing Errors with Exceptional Customer Service
Every business is going to goof up. What separates successful businesses from others is how they handle these screw ups. Our Physical Therapy office just gave us an example this week! 80% of companies say they deliver “superior” customer service. 8% of people think these same companies deliver “superior” customer…
Customer Experience, Profit and Loss, Employee Impact. Fun Fact Friday Quiz!
Owner as Ostrich Syndrome. It’s a real thing AND it’s very common. Do you rely on the Owner-Ostrich Customer Experience strategy for employee training? The ‘Owner as Ostrich’ syndrome is where owners have a great interview and training with employees, then leave them be. Owners bury their heads and don’t…
Signage and Customer Service
How does signage enhance your Customer Experience? Signage is a big one. It is so very frustrating to be looking for a business while driving down the road trying to pay attention to, and look out for, distracted drivers, one-way streets, texting pedestrians, and darting dogs off leash. When signage…
Entrepreneurial Struggles
I was reflecting today on the super fun interview series I recently did. I was thinking about how much more “rich” and “full” I see them and their businesses, just by taking time to ask some questions and to listen. Each of them exhibits something that really resonates with me…
Customer Satisfaction – Employee Training – Learning Resources! – Interview, Erika Wilson, CLSC
Customer satisfaction is #1 in her game book. Goal setting and employee training are also impressive (details follow). Being a continual learner (check out the book list below!) and applying all these items to her business for well over a decade have been cornerstones of this amazing woman’s business journey.…
