Reality Check

A while back I was having trouble with consistent (and even friendly) service at a business I frequent often. This went on for years. It was always hit and miss whether I went in myself or sent in guests to this business. Honestly, I’m telling you, I’ve had downright rude…

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Signage – Make it Easy!

Went to a photography business open house today that just opened up a new studio location. It’s great! She’s got the interior styled very nicely, wonderful print material, logo on the window, and is promoting herself. However, it was VERY difficult to find. And I’m a local who knows her…

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Stems – Hit a Homerun

Well done. VERY well done! Backstory: My mom’s 75th birthday was fast approaching and one of the gifts I knew she had her eye on was a flower vase from Stems. These vases are not only beautiful but they’re for the flower-arranging-inept. Which is my mom. And me. That apple…

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Is Chivalry Dead? Not at Nelson Tire!

Is customer service dead?? I was beginning to believe so. Here’s the situation: While driving to and from work I noticed that my right front tire looked a bit on the low side. “No problem”, I thought, I’ll pull into my local service station and have them check the pressure.…

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Money Money Money

Are you leaving money on the table? The answer is always yes if you own your own business. That’s ok! Life is about choices and balance. After all, business owners don’t set out to create themselves a “job” but rather to have freedom of choice by owning their own businesses.…

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The Basics

What traits make up Excellent Customer Service experiences that help our businesses grow? We all want growth. We want purposeful, manageable, profitable, steady, growth. Running a growing business can pull you in many directions, so how can you focus the limited time you have to make the most impact? Knowing…

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