First Impressions – Part 1

First Impressions – pg. 1What happened to that nice, helpful customer service person I had last time? I went into a local hardware supply store, took my item to the check out counter where there was a register clerk, and three employees chatting about something. They huddled in tighter to…

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Why Does Customer Service Matter Anyway?

Why DOES Customer Service matter anyway? Seems not too many businesses are stellar or consistent so maybe the common thought is that it doesn’t matter. I cannot disagree more! (Could you see that coming??). Let’s pose a couple questions:     What might be the results of poor customer service?…

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Reality Check

A while back I was having trouble with consistent (and even friendly) service at a business I frequent often. This went on for years. It was always hit and miss whether I went in myself or sent in guests to this business. Honestly, I’m telling you, I’ve had downright rude…

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Signage – Make it Easy!

Went to a photography business open house today that just opened up a new studio location. It’s great! She’s got the interior styled very nicely, wonderful print material, logo on the window, and is promoting herself. However, it was VERY difficult to find. And I’m a local who knows her…

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Stems – Hit a Homerun

Well done. VERY well done! Backstory: My mom’s 75th birthday was fast approaching and one of the gifts I knew she had her eye on was a flower vase from Stems. These vases are not only beautiful but they’re for the flower-arranging-inept. Which is my mom. And me. That apple…

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Is Chivalry Dead? Not at Nelson Tire!

Is customer service dead?? I was beginning to believe so. Here’s the situation: While driving to and from work I noticed that my right front tire looked a bit on the low side. “No problem”, I thought, I’ll pull into my local service station and have them check the pressure.…

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