4 Tips for Increasing Customer Satisfaction

Four tips to increasing your customer satisfaction. How to turn a guest into a returning customer. Better yet, turn them into marketers for your business! Have a Consistently Excellent Product Create a Consistently Excellent Experience Hire Happy People Do Something “Extra” and “Unexpected” Have a Consistently Excellent Product If your…

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The Importance of Sharing Kudos

When you have a great customer service experience, by all means, tell others about it! Be the “bearer of good news” once in a while. You’re sure to make someone’s day. This note was written to a manager by my dear friend Erika Wilson, owner of Columbia Laser Skin Center.…

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Stems – Hit a Homerun

Well done. VERY well done! Backstory: My mom’s 75th birthday was fast approaching and one of the gifts I knew she had her eye on was a flower vase from Stems. These vases are not only beautiful but they’re for the flower-arranging-inept. Which is my mom. And me. That apple…

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Is Chivalry Dead? Not at Nelson Tire!

Is customer service dead?? I was beginning to believe so. Here’s the situation: While driving to and from work I noticed that my right front tire looked a bit on the low side. “No problem”, I thought, I’ll pull into my local service station and have them check the pressure.…

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