Is Your Business Leaving Money on the Table?
What’s in it for YOU?
I’m a direct, honest, encouraging, yet a genteel whip-cracking business coach and consultant.
I assist motivated but overwhelmed business owners solve their growing pains and gain some time freedom by helping to develop systems that transfer what’s in their heads into teachable lessons for their employees.
I created this blog to
- inspire business owners
- help business owners gain back some time freedom and passion for being an entrepreneur
- increase profitability of small businesses
- teach business owners how vital Customer Service is to the Customer Experience
- help employees and owners understand the great positive impact they have on the business’s profitability
- help employees and owners understand the great positive impact they have on the every day lives of the customers that walk through their door
- take the scary out of employee training
- help owners be more effective with team meetings, trainings, and implementation
- teach employees and businesses how to positively ‘change the climate’ and make connections in today’s society by practicing a few simple actions until they’re automatic
- give owners useful tools to train their team
- create a program that owners can use to implement stellar Customer Service training with their staff
- change people throughout the world, making them kinder, through small business Customer Service experiences
- create a community of business owner game changers!
I publish a blog most every week along with a newsletter giving you cliff notes as to the blog content and some other fun bonus items I don’t blog about.
So you don’t miss out, click HERE to join the community of game changers and inspiring business owners. I’m SO excited to connect!
Signage and Customer Service
How does signage enhance your Customer Experience? Signage is a big one. It is so very frustrating to be looking for a business while driving down the road trying to pay attention to, and look out for, distracted drivers, one-way streets, texting pedestrians, and darting dogs off leash. When signage…
Entrepreneurial Struggles
I was reflecting today on the super fun interview series I recently did. I was thinking about how much more “rich” and “full” I see them and their businesses, just by taking time to ask some questions and to listen. Each of them exhibits something that really resonates with me…
Customer Satisfaction – Employee Training – Learning Resources! – Interview, Erika Wilson, CLSC
Customer satisfaction is #1 in her game book. Goal setting and employee training are also impressive (details follow). Being a continual learner (check out the book list below!) and applying all these items to her business for well over a decade have been cornerstones of this amazing woman’s business journey.…
21 Sure Fire Ways to Get Horrible Customer Service Reviews
Ready to get some Customer Service reviews on Yelp, Google, etc.? Some of these pointers in the list are stand alone. They’ll do the trick right then and there. However, other items in the list build over time. If applying these regularly, they’ll work like a slow bleed. They’ll bleed…
Leadership and Team Meetings. Entrepreneur Interview – Brittany Lawrence, Wink
How does Brittany navigate growth and communicate her vision with staff? Read on McDuff for some excellent entrepreneur tips you can implement in your own business! Brittany Lawrence – Owner – Wink Lash & Wax Bar How long have you owned your business? There have been a couple of “starts”…