Kaizen.Zone - Helping Organizations Increase Profitibility

Is Your Business Leaving Money on the Table?

The answer is always yes if you own your own business. That's ok! Life is about choices and balance. After all, business owners don't set out to create themselves a "job" but rather to have freedom of choice by owning their own businesses. However, if you can make simple changes that increase your profitability, customer and employee satisfaction, then by all means, make those changes! If you do not have a consistent customer service training program and/or a basic philosophy that you communicate (intentionally) to your employees/volunteers, then yes, you are leaving money on the table. Money that could be in your pocket or put back in your business helping it to grow. So why is customer service training so important yet so neglected? After all it makes you money. That's one of the reasons you're in business, correct? No shame in saying so, you can do more for others when there is more coming in. Knowing how to train your team, that's a whole different ballgame. I want to make it convenient, simple, fun, memorable, and effective. Enjoy the posts, videos, and training opportunities on this site. Always feel free to submit life's persistent questions at the What's Your Problem tab. Make it a GREAT day.

What’s in it for YOU?

I’m a direct, honest, encouraging, yet a genteel whip-cracking business coach and consultant.

I assist motivated but overwhelmed business owners solve their growing pains and gain some time freedom by helping to develop systems that transfer what’s in their heads into teachable lessons for their employees.

I created this blog to

inspire business owners
help business owners gain back some time freedom and passion for being an entrepreneur
increase profitability of small businesses
teach business owners how vital Customer Service is to the Customer Experience
help employees and owners understand the great positive impact they have on the business’s profitability
help employees and owners understand the great positive impact they have on the every day lives of the customers that walk through their door
take the scary out of employee training
help owners be more effective with team meetings, trainings, and implementation
teach employees and businesses how to positively ‘change the climate’ and make connections in today’s society by practicing a few simple actions until they’re automatic
give owners useful tools to train their team
create a program that owners can use to implement stellar Customer Service training with their staff
change people throughout the world, making them kinder, through small business Customer Service experiences
create a community of business owner game changers!

I publish a blog most every week along with a newsletter giving you cliff notes as to the blog content and some other fun bonus items I don’t blog about.

So you don’t miss out, click HERE to join the community of game changers and inspiring business owners. I’m SO excited to connect!

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Clutter and Productivity – how they go hand in hand

Clutter and productivity do not go hand in hand. The research on clutter and the brain is clear. Use these strategies to help tame that clutter and better focus on your goals!

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Look Where You Want to Go

Where is your focus in 2020? Whether you call it goal setting, visioning, setting an intention, or any other phrase, the important take away is: look where you want to go. A friend of mine, an incredible young woman whom I really want to get to know more, posted a…

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